Returns & Exchanges

Welcome to New Moon Beginnings!

We accept Returns and Exchanges on most but not all items.

All Returns or Exchanges must be initiated by contacting us within 14 days of the delivery date as specified by the shipping provider.

All items must be shipped back to us within 7 days from the day we are contacted about the return or exchange.

If you have questions after reading our full policy below, please contact us.

Return Address

Order Issues

Please contact us if there is a problem with your order such as damaged items, missing items, or incorrect items. We will fix the issue as quickly as possible and to the best of our ability.

      • If you receive DAMAGED ITEMS, we will work with you to file a claim with the shipping provider. Please save all packaging as we will need photos of it to file a claim. Once you have verified the claim, we will issue a refund or resend the item.

      • In the case of MISSING ITEMS, we will issue a refund or send the item. Please check your packaging closely. Small items are sometimes hard to find!

      • If you receive an INCORRECT ITEM, we will ask for photos of the item. We will provide a return label for you to ship the incorrect item back to us before we send the correct item or issue a refund.

Returns & Exchanges are Not Accepted on the Following Product Types

      • Earrings: This is for hypoallergenic reasons.
      • Bath Bombs
      • Oil Roller Bottles: This product is meant to be applied directly to skin so we cannot take returns.
      • Perishable Items: dried herbs or herb bundles
      • Any Mystery item: Mystery Boxes, Myster Candles, and Crystal Confetti
      • Custom Items: Includes any item where a request was made by the customer to change to our typical product, process, packaging, labeling, etc.

      • Clasp Bracelets: These are the bracelets which are made-to-order in a specific size. If the bracelet does not fit, we can resize it for you for a small fee for our time + the cost of any additional materials (i.e., more beads to increase size). Buyer pays for shipping both ways.

Returns are Accepted on all other product types with the following conditions

        • Buyer pays for return shipping.
        • The item must be in new and unused condition.
        • The item must be in its original packaging if applicable.
        • Any item that is damaged upon return shipping will be the responsibility of the sender to file a claim for reimbursement. We will not issue a refund for items that arrive to us damaged.
        • Once we receive the item back and all conditions above are met, we will issue a refund for the cost of the items only (we will not refund shipping) and inform you via email.
        • Most refunds will be processed by our team within 3 business days of receiving the return. However, each financial institution is different, so we are unable to provide an exact timeline in which your refund will be completed. If you need specific information regarding the timing of your refund, please contact your financial institution.

Exchanges are Accepted on all other product types with the following conditions

We will work out the details of the exchange via email and ship your new item after receiving the original returned item back. Buyer will be asked to pay for shipping unless there was something wrong or incorrect about the original item.

Return Address